Good morning all, I hope all is well in your worlds 🙂

I need to learn from this....

Buyer received an item which had been damaged in transit. Buyer is trustworthy, his story honest and was well supported by pics of packing and the item. By the way we seriously ‘overpack’ all items. I believe I had only one option - refund in full.

During the eBay refund process I was presented with a dropdown for reasons why the refund/cancellation was necessary. The most appropriate was ‘Seller could not supply or item was damaged.’ I didn’t like the ‘Seller could not supply part of it, nonetheless the latter reason was accurate and honest. I selected it and completed the process. Seller refunded almost immediately and kept the item. Buyer happy - k - all is well in the world.

I’ve now received a ‘Defect Notice’ from eBay for doing what I believed was the right thing, irrespective of the fact that what happened was totally outside the exercise of my will and control.

What have I done wrong here please folks?

Thanks 🙂

Melina.