@queenwaldorf wrote:
Wrong. It's still the sender who has to claim compensation because it is they who have the contract with Australia Post.
I just went through this because my item was delivered to the wrong address and then lost, for me to get compensation my seller had to fill out and sign a form for Australia Post allowing the compensation amount to be paid to me instead.
You are 100% correct.
I just spoke with my son who works in the call centre in Brisbane. Here is what has to happen now.
The seller (sender) needs to call into them at AP and open up a new case.
Doing this will close the already opened case by the buyer.
The seller also needs to request a "Waiver Form" to be sent out. They will do this via email.
Then you fill in the waiver form and email it back to AP.
If they pay any comp when there is no extra cover it is max $50 + whatever the postage cost was.
But this kind of payout is entirely discretionary and depends on the mood of the CSR at the time.
Remember you catch more flies with honey than vinegar.
My son says its very likely they will comp tho.
Once (and if) they agree to comp it will be then paid to the buyer and not the seller due to the waiver in place.
But it could take a couple of weeks to get thru the process.
