Hello, kieramatthew0,

Please read through this post: https://community.ebay.com.au/t5/Selling/Cash-on-pick-up-PayPal-for-pick-up-Inspect-pick-up-items-Pa...

I've explained how the MBG works with regard to pickup items. If you list an item as pickup only, do not offer to deliver it! If the buyer fails to collect, they're not protected under the MBG. If the buyer arranges someone (courier, friend, whatever) to pick up on their behalf, they're not protected under the MBG. That means that you yourself as the seller are protected from (or supposed to be protected from) requests to return, claims of item not as described, etc.

So never ever offer to deliver a pickup item.

If the buyer has paid by PayPal, it's up to them to organise pickup. It's not your responsibility. If the buyer were to give you negative feedback saying you wouldn't deliver, you have the right of reply - e.g., "Item listed as pick up only. Buyer did not collect." BUT - you could also ring eBay and request removal of the neg, explaining that the buyer was requesting something post-sale that wasn't included in the listing - i.e., that you post the item. You would have a good chance of having such a neg removed - so don't respond to any such feedback unless you're told it will stand.

But - if the transaction is cancelled - the buyer won't have the ability to leave feedback anyway.

You could simply refund the buyer's payment less your nonrefundable PayPal fees, then cancel the sale with the reason that there was a problem with the buyer's address. This reason will avoid a defect on your account.

That's probably the easiest way to go about this.

EDIT: Kopenhagen has similar points!