How to cancel a sale without getting defect?

 

I offer free postage on some items within Australia and do not sell to International buyers anymore.    I have just had a new buyer from Egypt purchase and it is showing as free postage.  They could easily buy the same item in Cairo...like I did!

 

How do I cancel the order without getting a defect?     I cancelled an order a few days ago which a buyer requested I do and that was the option I chose and I received a defect...my first one.

 

Thank you.