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@sukuki-6 wrote:

I recently sold an item to user with ID  REMOVED . Feed this person left me was positive yet, comment was rather interesting. Comment was; "Good seller, accurate description, only have issue with the shipping prices..."

 

I replied "Postage was $7.95+ 87cents ebay fee, I charged you $7.95, should've been $8.82." which is totally true. He messaged me and said that posting Hotwheels used to be dirt cheap and paying more for postage than cost of actual item was slightly unfair.  Why didn't this idiot check things before bidding? and Item he got was 3 hotwheels Lamborghini which retail cost was $10 Australian dollars as 2 of them was short cards costing $3 each and third item was Batman Lamborghini which retailed at $4.  

 

Majority of buyers haven't had issues about postage cost as I only charge what Australia Post charges me and I don't add eBay fee on postage cost.  

 

I thought I'd share this with others as I am rather intrigued by people's ignorance.  Have nice day.

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Your postage cost was more than fair, especially since you had not even added the ebay fee onto them.

You're striking one of those buyers who probably doesn't post off many things himself & only has a vague (and outdated) knowledge of costs. I can remember striking a few of those sorts in the past. There's no guarantee that buyer opinion or feedback is always going to be logical and sometimes it isn't.

I think your answer to him was perfect.

But having said that, I think what you have struck is a common buyer perception and that is, the closer the cost of postage is to the actual item itself, the more it might give the buyer pause, as in, it is only worth x amount, is it worth spending that amount again just to get it to me? Of course if they decide yes, then they shouldn't really be complaining, but the reality is sometimes they do.

You'll never please everyone but you can overcome the problem to a certain extent by charging a bit more for your items, if only to cover those ebay fees you didn't add on to the postage. Plus I think paying more for the items will make some buyers value them more and it will make the item cost/postage cost ratio look more in balance. But mainly, I don't see why you should absorb the ebay postage fees yourself. As you've seen, you won't necessarily get any thanks for it anyway, so add a bit more profit into the item cost.