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on 23-08-2012 07:54 PM
I don't want to see a returne to the "bad old days" where feedback was a game of mutual deterance for many buyers and sellers!
However, as a seller I would really like to be able to access some sort of history of a buyer BUT ONLY ONCE THEY HAVE PURCHASED..
As an example, most of our items don't warrant the extra cost of tracking, but identifying the fact that the buyer has a whole lot of INR issues would tell me to pay the extra for tracking (I might add this might not reflect a buyer's dishonesty - they may live in a block of flats or a street where letter box theft is an issue). As I am the person (as the seller) who ends up bearing the cost throught both forced refunds and potential adverse feedback this would help me manage the risks.
Similarly, if a buyer raises a dispute about item damaged I can't tell whether this is part of a pattern (ie claim its broken and give me a refund or free replacement ... or else). It's not the refund issue that is a problem - negs and low stars can be very expensive to a seller, yet there is no accountability for the (very small number of) buyers who exploit this.