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@joztamps wrote:

Sometimes I feel genuinely sorry for ebay CS reps and the trials they have to go through.

It's no wonder that some of them will say absolutely anything to get some people off the phone or the Send Email button.

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So true joz, I suspect that a mere CS rep wouldn't have the authority to actually do what the OP has said they can.

Maybe, just maybe, as a one-off but not a blanket ruling for all future sales.