Thanks for your reply. It is still a mystery to me but I have emailed Help at Ebay, so hopefully they will get back to me wirth an explanation. I am somewhat annoyed that the email I was sent could not be replied to - is there no avenue of appeal? as for phoning them - I am in Australia, so not going to phone the USA lol.

sending emails is waste of time, all you get back is automated gobbledygook.  The phone number in HELP is free.