Hi all,

Nearly a month ago i sold some DVDs.  Because I am not a full time seller I put handling time as 3-5 days after payment.  This allows me to go to the post office when convenient and when I have several items to send. One item sold on the 30 July. I eventually recieved payment from the buyer on the 17th August (a Friday).  I was actually going to launch a NPB dispute but am preparing for a caravan trip so running around and not really keeping on top of who hasn't paid.  Anyway, check my email this morning Monday (before start of business) and there was an item not recieved dispute opened by the buyer. In the message she said that the item was not showing as sent and to contact her ASAP.  Man, my blood was boiling when I read that.  I must also point out that despite taking 18 days to pay for the item this was the first bit of communicatiuon from her and she is unhappy that I have not posted the item the same day she made payment. In my response I questioned which planet she was living on and that if she was going to take 18 days to pay for an item she can hardly expect an immediate response from the other party. I told her the item would be posted on Tuesday within the 3-5 day handling time as described in the listing. I have a feeling that I will cop negative feedback for this even though I've done nothing wrong.  Advice appreciated.