need help---click and collect

liquidationhouseffi
Community Member

on ‎15-10-2018 12:51 PM

I received an order, when I checked the buyer's address, it shows as Big W. I think this means the buyer chose Click and Collect. I have been selling on eBay for 2 years, this is the first time buyer chose Click and Collect. My question is, should I send the item by the normal way? Must I offer tracking number? It is just a normal mail, which costs me $3 to post. It will make me lose money if added tracking on it. Have to send it in 2 days, can anybody let me know what to do? Thanks very much for your help.

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kopenhagen5
Community Member

‎15-10-2018 01:00 PM - edited ‎15-10-2018 01:01 PM

It's up to you whether you want to be protected against possible claims or not.

 

It's the same if you were sending to the buyer direct. 

You don't normally use tracking ?

 

Except that Big W has been known to lose items.

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liquidationhouseffi
Community Member
In response to kopenhagen5

on ‎15-10-2018 01:12 PM

The whole order is only $10, and it costs me $3 to post. Impossible to add tracking. But I read many articles about Big W losing items, which makes me worried...

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liquidationhouseffi
Community Member
In response to twyngwyn

on ‎15-10-2018 01:16 PM

Thanks. I have read this, but just not very sure. So I just print the Big W address and the eCP code on the lable? No barcode or anything else? How does eBay know the item arrives at the store if no tracking? Sorry I have so many questions. 

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imastawka
Honored Contributor
In response to liquidationhouseffi

‎15-10-2018 01:25 PM - edited ‎15-10-2018 01:26 PM

Click and Collect is for parcels, not letters.

 

Don't know about this time, but I would opt out of it if I were you.

 

 

 

liquidationhouseffi
Community Member
In response to imastawka

on ‎15-10-2018 01:48 PM

Thanks. Before I have never thought about this until I received this order. I have opt out of it from all my listings half an hour ago. But I still need to send this one. I decided to send it by the eBay 500g satchel to avoid any accidents. Just paid for a lesson which I should know earlier.

eol-products
Community Member
In response to liquidationhouseffi

on ‎15-10-2018 02:38 PM

People use Click and Collect due to them not being home for delivery. As you had been using letter post I would have contacted them for a direct address due to the item being delivered in the letter box.

liquidationhouseffi
Community Member
In response to eol-products

on ‎15-10-2018 02:41 PM

Thank you for your adivce. 

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