@zanadoo_56 wrote:
Just a question.....
My understanding was sellers were not allowed to say no refunds or returns under Aust Consumer law.
They are not allowed to refuse a refund if the goods have a major fault. They can refuse a refund if the goods have a minor fault (in this case, they still need to provide a remedy, like repair, exchange or replacement, but it is up to the seller what option is provided).
No retailer in Australia is legally obliged to accept returns for change of mind (and not liking something, or an article of clothing not fitting is change of mind* - unless they say they do accept change of mind returns. In which case they are obliged to honour it.
This is the wording of the sign that the ACCC recommend retailers have in their stores, or on their websites:
*there are exceptions but they are circumstance specific. For example, if I sent my measurements to a seller [ for non-creepy reasons 
] and they messaged back to say something like "this dress will definitely fit you", but it didn't, even if the sizing and everything else was as described, this qualifies as not as described because the seller made specific assertions to me that weren't true.
