@theknottykiwi wrote:
She’s saying not as described though as it’s not the shade of grey she expected .. picture is true of colour .. so eBay chasing me to provide return and all post costs
Get eBay to call you back using the help and contact link.
Explain to them your buyer has opened a not as described case for a remorse reason, when you had no returns selected. Sometimes they will advise you to proceed with a change of mind return (that is, the buyer pays postage to return, but you're expected to issue a full refund of the item price), but in this case I would try to get them to close the case in your favour due to having no returns accepted, which they can also do, but whatever you do, don't rely on the automated case system, or escalate it to eBay for review through the dispute.
Whatever eBay tell you on the phone, particularly if it's something you want to be able to verify / prove at a later stage, get them to copy what is said to an email.
