UPDATE

buyer wins again, they just took her word for it...omg how can pictures not form part of the desciption....her email stating the shade of grey did not suit her.....so angry I m going to pay this person then close my account which i have had for years with 100% feedback, I always offer free post ...I can not afford this happening !!

shops dont have to refund for change of mind what gives ebay the right to not discuss with ME THE SELLER, I am told I hve to get back then fight it, wth is with that??

when ebay took away sellers rights to leave negative feedback was bad enough!!

hope the guy on chat feels bad as I certainly pointed out a few truths then 

sorry to late debate when you have it back what....does she have to re buy??

vent over, but everyone be wary of this!!