Haha  you're telling me!! My business were not affacted because of that confusing negative feedback. Luckily most of the buyers are sensibel enough to read the story.

I couldn't agree more!!

Thanks for that It makes sense. Maybe I should try pointing out to eBay that he must confused me with someone else who sold rubies 

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@gia_jezza wrote:

I've checked the buyer's profile, he's left several neg FB for other sellers as well in the past year. Maybe similar cases in which he couldn't get what he wanted as well.

Perhaps try messaging a couple of those other sellers to politely ask if their situations played out in a similar way, then go back to eBay with this information if so, and point out the pattern of behaviour and policy violation.

I had a very troublesome buyer recently making demands, and I happened to message another seller my buyer had purchased from recently, and discovered they'd gone through something similar. This info proved to be quite handy later.

I agree with you on the fact that we'll get different responses from eBay's customer agents, so yep maybe I'll give it another go later. But talking to the agents sometimes also makes me frustrated, and wastes me time as well 

 

I try to do my agent-chatting when I have some other computer task that I can also complete at the same time.

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Thank you very much for your suggestion! Never tried that before, seems like it is worth a try!!!