Yes lyndal, sometimes the satchels can arrive with holes in them.

When I send things in satchels, I always use bubblewrap, at least it protects the item as well

I did have 5 PC Games arrive once in a expandable tough envelope - all loose and they got damaged and never bought from them again! If someone packages the item well, it gets a tick from me.

When my other half has bought clothes, most arrive in a zip lock bag in a satchel.

I usually ask myself if someone charged me this much for postage, would I be happy if I received it like that

A happy customer is a returning customer!