Please see today's transcript and the temporary fix to this issue which, as stated, is still in the hands of supervising staff and management for a better more permanent fix (some here may say this is eBay lying but all I can do is state here what they tell me in writing - chat - they are doing). I must say that I believe eBay has actually done other things inbetween time because I did try clicking "Pause" a week ago and it certainly did not provide a "Delete" option for starting a fresh promotion. It apears to me on the surface that the software has core look-up, verification/validating scripting issues.

Good day! Thanks for contacting eBay Australia Live chat! My name is Michelle, can I have your full name please?

Neil Waddington

Hi Neil! Hope you are having a great day today! I see that your promotional volume price are not showing and its been a week. I do apologise for the inconvenience you had.

Please give me a minute here first to check on your account

Thank you.

You're welcome! Just like to confrim, are we referring to the volume pricing on your promotions?

Yes, all 6 are not showing properly.

I see. I am on the page right now and I can see that the end time for the volume pricing is December 3 and 4. I can also see only two volume pricing promotions here

This could be also, the reason why its not showing.

There should only be one but they both show the same 5, 7 and 10% anyway.

I undersatnd that and thanks for confirming.

The edit function is dysfunctional.

There is no delete function.

Updating it is dysfunctional.

I reported it a week ago and I was told in transcripts management knew it was a problem and it would get fixed.

I see and I understand that. I do apologise for the inconvenience you had. Allow me to check here first on what we can do for this.

And also, may I know if you have tried to create a new promotion?

Thank you.

The last time I got chat help, a second promotion was created but as you can see, it did not work either.

I see. Let me check here one moment please

Thank you.

Sorry for the long wait here

I have double checked here and I do apologise for the misinformation. I can see that the promotion will end on 2021

And how about this, can we please try to delete one of your promotions and create a new one?

How do you delete them?

Can you please go to your promotions

And then please select one promotion

Done

and click on the drop down arrow and click on "Delete"

After that, please create a new promotions.

I only have "Pause" or "View" - NO Delete

https://www.ebay.com.au/sh/mkt/promotionmanager/dashboard

Please open the link

and please tell me if you have othe options

Yes, that is where I am already

Click on pause

and there is no Delete function. That is why i said earlier that this is dysfunctional

I do understand that. But can you please click on "pause" ?

And after that please tell me if what options are you able to see

I don't mean to rush but I would just like to check. Are we still connected?

Yes

OK, I have closed the https://www.ebay.com.au/sh/mkt/promotionmanager/dashboard browser tab and reopened it and now I can see a "Delete" option that was not there previously.

So I will delete both volume pricing promotions for 3 and 4 Dec and I will see what happens.

OK, they are deleted.

I see and please let me know if it will worked.

Yes, I checked a listing and it has not got the volume prices on it.

So now I will try and create a new volume pricing?

Can you do that please? And let me know if it worked?

OK, it has worked. thank you.

Perfect! You're most welcome Neil! Glad I was able to help you today. Thanks so much for your time!

It's taken almost a week to get this sorted out.

I see. Glad that this time it worked.

Why was there a problem to start with and why did I not have the "Delete" option beforfe?

I'm not really sure why it happened but as for the "Delete" option. For you to be able to get that, you will need to click on pause and action should be showing "Resume" and after that you'll get the delete option.

Well that needs fixing because who will ever do that?

The "Delete" option should be there always.

Yes, I understand that and no worries. I'll send a follow up report with regards to this issue to have it fixed.

I'll post this temp. fix on the forum citing the issue.

Thank you for your help.

I appreciate your feedback and will forward this to our Technical and management team so that we can improve the site.

You're most welcome Neil!

Thank you. Have a good week and holiday time!

You're welcome! Thanks for choosing eBay! Have a great holiday!