Issues with figuring out current invoice totals in...

machinery_bay · ‎16-12-2018

December 16, 2018

Issues with figuring out current invoice totals including credited fees, chaos!

machinery_bay

10:21 AM

Item 173627924092 was unpaid by buyer and eBay noted I received a final value fee credit. However the fee still appears on the tally in my up-coming Invoice as AU $xxxx

Katherine Genn

10:22 AM

Welcome to eBay AU Chat Support! My name is Katherine. May I please have your full name?

machinery_bay

10:22 AM

Paul Lake

Katherine Genn

10:22 AM

Hi Paul!

machinery_bay

10:22 AM

Gidday

Katherine Genn

10:23 AM

I've read your concern about your final value fee not yet credited back on your invoice.

Katherine Genn

10:23 AM

Let me check on this first. Please allow me two minutes to investigate, thanks!

machinery_bay

10:23 AM

Yes strange how eBay counts it as cleared but it still appears there on the invoice

machinery_bay

10:24 AM

no probs

Katherine Genn

10:28 AM

Hi Paul, it does show here you just have been credited back last 6th of December.

Katherine Genn

10:29 AM

Let me check further, okay?

machinery_bay

10:29 AM

ok

Katherine Genn

10:29 AM

Please allow me another two minutes, thanks!

machinery_bay

10:30 AM

I havn't seen any invoiced for December yet so I cant see that credit but it is shown as a charge on Novembers.

machinery_bay

10:30 AM

ll wait...

Katherine Genn

10:31 AM

Yes, it will still change for the December invoice though, but if you want to be sure, we can transfer you to the Billing Department, if you want...

machinery_bay

10:32 AM

I would also like to know about another item that was asked to be acncelled by the buyer

machinery_bay

10:33 AM

"Cancelled" 173662502977

machinery_bay

10:33 AM

to be sure since I can't see its credit yet

Katherine Genn

10:33 AM

Sure thing! Let me check the item number for you.

machinery_bay

10:34 AM

thank you

Katherine Genn

10:37 AM

This one has been credited too.

Katherine Genn

10:37 AM

AUD 117.61 last 14-Dec-2018

machinery_bay

10:38 AM

I did try to go through the guide in Cancelling a Transaction. It there says to " Go to My eBay and select the Account tab Select Seller Dashboard, and then Credits Enter the item number into the search box"

machinery_bay

10:39 AM

I found only the Seller Dashboard, after which I cannot fing the "Credits" Button or tab

Katherine Genn

10:41 AM

I see, let me check what you are seeing...

machinery_bay

10:41 AM

ok, I can send a screen shot if needed

Katherine Genn

10:42 AM

It's okay, let me just log-in to your account. Please wait...

machinery_bay

10:43 AM

thx

Katherine Genn

10:45 AM

Hi Paul!

machinery_bay

10:45 AM

hey

Katherine Genn

10:45 AM

Is this what you are seeing? Current balance: AU $xxxx

machinery_bay

10:46 AM

In the summary page yes I see that...

machinery_bay

10:46 AM

But I can't see any current tally or prospective charges etc

machinery_bay

10:47 AM

or credits as to what will be excluded from the invoice

machinery_bay

10:48 AM

The only credits I see is under the "New activity applied" showing $xxxx

Katherine Genn

10:50 AM

What we could do is ask the Billing Department for further explanation about this. Please allow me less than two minutes to transfer you, thanks!

machinery_bay

10:50 AM

ok thanks

Jean

10:53 AM

Hi! This is Jean from Selling Deparment.

machinery_bay

10:53 AM

Hi Jean

Jean

10:53 AM

Hi Paul.

Jean

10:53 AM

I understand your concern and would be willing to assist you.

Jean

10:54 AM

Let me just check your invoice.

machinery_bay

10:54 AM

Thanks. I am finding it hard to see any updated tally's on credits

Jean

10:54 AM

Let me give you a link so that we will be on the same page.

Jean

10:54 AM

https://my.ebay.com.au/(redacted)

Jean

10:54 AM

Please open the link.

machinery_bay

10:55 AM

ok I'm there

Jean

10:55 AM

As what you can see, the amount that was taken out from your PayPal account is $xxxx

Jean

10:56 AM

That means, for the item that was not paid, the fee was already removed from invoice.

machinery_bay

10:56 AM

yes though it doesn't show what for

Jean

10:56 AM

Please click "Credits".

machinery_bay

10:56 AM

and it also sounds like a payment

machinery_bay

10:57 AM

yes I see tha tpage

Jean

10:57 AM

You will able to see that the $xxxx was coming from the item Stihl BG86C Blower - Great Condition.

machinery_bay

10:57 AM

I see that down the bottom of the page

Jean

10:58 AM

Rest assured that the amount that was debited from your PayPal account did not include the fees for the item that your buyer did not pay.

Jean

10:58 AM

Yes, that is correct.

machinery_bay

10:58 AM

do you mean I have already been billed for this invoice (Dec?)

Jean

10:59 AM

Yes, for the $20.05

Jean

10:59 AM

You total fee from your November invoice was $xxxx

Jean

11:00 AM

Since you had a buyer that did not pay for the item, instead of $48.25, it was down to $20.05

machinery_bay

11:01 AM

ok, the problem is that when I viewd the current invoice, it does not show the tally as 20.05, it shows $48 roughly

machinery_bay

11:01 AM

https://cgi3.ebay.com.au/ws/(redacted)

Jean

11:01 AM

Please disregard the invoice. The credit happened after the November generated.

machinery_bay

11:02 AM

Invoice number xxxxxxxxxxxxxxxxxxxxxx INVOICE 30 November 2018 Total dueAU $48.25

Jean

11:02 AM

If the credit will happened after the invoice got generated, eBay will no longer send you another invoice.

Jean

11:02 AM

I can see that from here.

machinery_bay

11:02 AM

So the invoices don't get updated while the system's tallyo f credits does

Jean

11:03 AM

The credit will automatically reflects in your My eBay Account.

Jean

11:03 AM

Yes, correct.

machinery_bay

11:03 AM

that is peculiar. If I want to check the actual figures, I usually look at invoices.

machinery_bay

11:03 AM

So is there a totals page that shows the actions to date?

Jean

11:05 AM

Yes, there is. It is under "Credits". You will able to see when the credit happened.

Jean

11:05 AM

And for what items.

machinery_bay

11:06 AM

Yes I saw where you guided me to, though to see the total I had to click on "Fees Tab" and the layout is confusing, with no proper itemisation

Jean

11:07 AM

It was in the invoice.

machinery_bay

11:07 AM

The part I have difficulty with is always going from pag to page trying to cross-reference where the figures are derived from

Jean

11:07 AM

Let me walk you through.

Jean

11:08 AM

https://cgi3.ebay.com.au/ws/(redacted)

Jean

11:08 AM

Use that link please.

machinery_bay

11:08 AM

got it

Jean

11:08 AM

Scroll down and you'll see the breakdown of the fees.

machinery_bay

11:10 AM

I see only a charge for the Stihl BG86C Blower of AU $xxxx , but no refund

machinery_bay

11:11 AM

In addition, I don't see a record of charges or credits for the "Stihl TS 800 Concrete saw/Concrete Cutter 150mm depth (16")"

Jean

11:12 AM

Paul, that invoice you can see was generated before the credit was happened.

machinery_bay

11:12 AM

understood

machinery_bay

11:13 AM

but it's not helpful in showing the full history on one page where I can see whats happened in full

Jean

11:13 AM

I can guarantee you that the amount that was debited from your PayPal did not include the $xxxx fee.

machinery_bay

11:14 AM

no, I believe you, however there is nowhere to see the consecutive order of charges and refunds

machinery_bay

11:14 AM

and updated invoice forthwith

Jean

11:15 AM

It is how system is designed. eBay will no longer send you another revise invoice once a creidt will happen after the invoice got generated. At the same time, any credits will reflect in your My Account of your eBay account.

machinery_bay

11:16 AM

So it is true that the details are scattered about on many pages and to get the full updated picture one has to go from page to page and cross-reference.

Jean

11:16 AM

For the charges and refunds, you can see that under "All Account Activity".

machinery_bay

11:17 AM

Yes thank you. I have seen these pages many times, but still find it difficult to quickly see what has currently been actioned unless I go into paypal and see the charges to date.

Jean

11:18 AM

I really understand your point. Fees are all over My Account Page of your eBay.

Jean

11:18 AM

Would there be anything else I can help for today?

machinery_bay

11:19 AM

No thank you for trying to help shed light on my situation. I hope the system is simplified for ease and clearer single page details in the future.

Jean

11:20 AM

I understand. No worries, I will let our Management know about your feedback, Paul.

Jean

11:20 AM

Thanks for using eBay Live Chat! Wish you have a lovely day ahead!

machinery_bay

11:20 AM

cheers mate