OK so I got the point, nobody wants to read that much. The reason I posted it all was to be transparent to show it was actual and happened.

For practicality, here is the relevant sections only, condensed.

Issue:

Chat with eBay Billing Department about difficulty substantiating whether or not they have charged or refunded a non-sale final fee, where it is stated and how to find out if it was followed through on.

machinery_bay

11:01 AM

ok, the problem is that when I viewed the current invoice, it does not show the tally as 20.05, it shows $48 roughly.

Invoice number xxxxxxxxxxxxxxxxxxxxxx INVOICE 30 November 2018 Total dueAU $48.25

Jean

Please disregard the invoice. The credit happened after the November (invoice) generated.

Jean

If the credit will happened after the invoice got generated, eBay will no longer send you another invoice.

The credit will automatically reflects in your My eBay Account.

machinery_bay

So the invoices don't get updated while the system's tally of credits does…

Jean

Yes, correct.

machinery_bay

that is peculiar. If I want to check the actual figures, I usually look at invoice.

So is there a totals page that shows the actions to date?

Jean

Yes, there is. It is under "Credits". You will able to see when the credit happened…. And for what items.

(Not really, the totals for various components are always on separate pages or tabs, and the invoice which should have them all consolidated, as admitted, does not get updated after it is issued)

machinery_bay

Yes I saw where you guided me to, though to see the total I had to click on "Fees Tab" and the layout is confusing, with no proper itemization

Jean

It was in the invoice.

machinery_bay

The part I have difficulty with is always going from page to page trying to cross-reference where the figures are derived from

Jean

(Chat assistant imagines they will improve the situation by showing me what I’ve already known and dealt with for years, ie. That the figures are all over the place and time consuming to consolidate, particularly if the invoice was sent for that month before a credit for a fee was returned, since there isn’t an update on invoiced apparently)

Let me walk you through. https://cgi3.ebay.com.au/ws/(redacted)  Use that link please. Scroll down and you'll see the breakdown of the fees.

machinery_bay

I see only a charge for the Stihl BG86C Blower of AU $xxxx , but no refund.

In addition, I don't see a record of charges or credits for the "Stihl TS 800 Concrete saw”

Jean

In that invoice you can see was generated before the credit was happened.

machinery_bay

Understood, but it's not helpful in showing the full history on one page where I can see what’s happened in full

Jean

I can guarantee you that the amount that was debited from your PayPal did not include the $xxxx fee.

machinery_bay

no, I believe you, however there is nowhere to see the consecutive order of charges and refunds, and updated invoice forthwith (altogether)

Jean

(Admission)

It is how system is designed. eBay will no longer send you another revise invoice once a credit will happen after the invoice got generated. At the same time, any credits will reflect in your My Account of your eBay account….For the charges and refunds, you can see that under "All Account Activity".

machinery_bay

So it is true that the details are scattered about on many pages and to get the full updated picture one has to go from page to page and cross-reference......

Yes thank you. I have seen these pages many times, but still find it difficult to quickly see what has currently been actioned unless I go into paypal and see the charges to date.

Jean (Admission)

I really understand your point. Fees are all over My Account Page of your eBay. Would there be anything else I can help for today?

machinery_bay

No thank you for trying to help shed light on my situation. I hope the system is simplified for ease and clearer single page details in the future.

Jean

I understand. No worries, I will let our Management know about your feedback, M-Bay.