So a bit of a fun story...

I was getting hatching eggs, had them in my incubator, the automatic turner broke, so I purchased another incubator on ebay on the 5th of october...

The item was supposed to arrive october 11, for click and collect....it never arrived at the place i was supposed to pick it up.

october 19, I message the seller, they tell me they are using fastway couiers, that the item may have been lost, will send me a new one..

Okay...that's fine, at this point my chickens have already hatched, but I figured I'll need a new incubator in future anyhow....wait for my package (they are going to send it to my house this time)....stay home on the day it should arrive....nothing...this is around october 30, they say it should take 4-6 days.

November 4, the seller messages me to tell me the item was not resent correctly...could they issue a refund...At this point ive got my hands full with 17 baby chickens who are raising hell, so i am not even thinking about the incubator...but  a whole month later i reply asking for that refund...

they tell me to check fastway....fastway tells me they have lost my package (that's twice now I think)....so i tell the seller that...

The seller then proceeds to try to tell me that the package has only been DELAYED....by now it is december 15....told them again, no, the item has been lost....please give me my refund.

The seller tells me no! Not delayed, we'll send you a new one....I tell them no....i want a REFUND, as the chickens I was trying to hatch are now almost old enough to lay freaking eggs themselves...

I know this is not the seller's fault, but how the hell do you lose a huge-ass incubator TWICE....