I’ve been waiting over 2 weeks for 2 different items to arrive from Sydney and Brisbane.
After some digging today I’ve found out that both arrived at the Adelaide depot over 10 days ago, but we’re both automatically returned to sender because the Adelaide depot doesn’t deliver to my street because it’s on the wrong side of the creek, which adds 1.5km on to the route from where the crow flies!!
Instead of contacting me by email or text, asking if I can collect from depot, they simply RTS!!
Called them today only to be told it’s policy and the sender needs to pay extra....then she hung up on me 😡
I agree with recent posts, ask sellers before we buy and shop elsewhere if they use fastaway!!!!