Have to say I feel sorry for both parties here.
To me, the seller could have all the proof in the world that they posted it off with registered post or whatever, videos galore etc, but there also needs to be some proof that the buyer received it, and from what I have read, that is totally lacking. The item has been lost in the system, so it seems.
In the circumstances, I would expect the buyer to get a full refund. They paid over $1300 for something they did not receive. If it was signature on delivery, where is their signature? There isn't one.
What sort of confidence would buyers have in ebay if they could order items, pay for secure postage but still fail to be refunded when an item did not arrive?
On the other hand, the poor seller. He obviously did post the expensive item off, he paid for secure postage and because he didn't realise about insurance, all he has is $100 in compensation.
I can't see that ebay or paypal though could do anything else but refund the buyer. My hope is that the item has not been permanently lost in the system but will turn up down the track. Don't give up hope as it has happened to me, with one item almost 3 months behind something else posted at the same time.
The only thing is, if it does turn up, it will most likely be at the address of the buyer. Luckily, it sounds as if this is a decent & reasonable buyer so maybe the seller should message the buyer and mention the possibility & say that if it does turn up later, to please let them know & they will arrange to pay return postage (insured).
