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@kitty-kat-kollection wrote:
If someone never receives an item, lodges a case and I refund them, can they then leave neutral feedback saying they didn't receive the item but the refund was hassle free?

I thought they couldn't leave feedback at all!!

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Must have been a very generous flight attendant friend to give you 5 locks for Christmas! Especially after you bought multiple for yourself, in both silver and bronze, for a bag you never bought. 

It looks really bad on you when you list multiples of a high end item, saying you bought it and then never got the bag for it, then go ahead and list 4+ of the identical item. Buyers can see straight through it. It reflects much better on you if you remove any reasons for selling. Just list it. No reason needed.

I have to say, I was very happy to read your replies to the neutrals. You remained professional, which buyers love to see. They don't want to see you absuing anyone over their feedback (plenty do it). It instills a lot of confidence, knowing if they do have an issue, you will help them, not abuse them.