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@brerrabbit585 wrote:

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@gec2002 wrote:

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@brerrabbit585 wrote:

As I've already said in a previous post, they DO spell out that item condiition (new or used) is one of the criteria, so they won't compare someone who sells used items to someone who sells new. The number you sell is irrelevant as it works on percentages, except that very small sellers won't be compared to anyone, according to what's shown in the screenshot below.

 

Even if they did compare us to the 30 sellers in a category with the least returns for INAD, if we're a lot higher than them we should be asking ourselves what we're doing wrong, which is the whole point of the system.  I'm not talking about scam prone categories like clothes and a few others.

 

 

 

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I am sorry i must have missed where does it say new vs used.  In the case of CDs all my service metrics have is category Music and my total transactions which includes some used with mostly new.

 

The only info I can find is

"Peer benchmarks are comparisons of your rates of 'Item not received' and 'Item not as described' requests to other sellers offering similar products under similar circumstances, including selling price, terms of sale, and shipping destination."

and

"What are peer seller benchmarks and how are they determined?

A peer seller benchmark represents the performance of all sellers who offer similar products. You can use this information to make comparisons and identify opportunities to improve your business practices.

 

When determining peer benchmarks, we will consider factors that we believe impact the published metrics, including the listing site, location of the buyer, product category, sales price, item condition, and more."

 

So what does "other sellers offering similar products under similar circumstances" mean the exact same mix or not.  Please explain

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I'd assume it means exactly what it says.  You just need to READ it!  Similar means similar, it doesn't mean they compare you with someone who sells items in different condition (ie. new or used) or on a different site or to different countries or under different terms.

They probably compare your returns for used items with other seller's returns of used items, in the same way they compare items in a category with other sellers in the same category.

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Making assumptions can be a very expensive exercise if you get them wrong.   I did READ it and it is vague.  I sell new and used together, so am I compared only to sellers who have the exact same mix.  In which case just sell a few new or a few old and no one will ever be the exact same and problem solved. 

"They probably compare your returns for used items with other seller's returns of used items " in other words you don't know (or anyboby else except eBay) and thats the problem the whole thing is set up so they can increase you fees as they please because there is no way of knowing what the exact criteria are.?