I am furious.

My first chargeback case, for a face cream bought back in November, was found in the buyer's favour because I had no proof of postage due to the item being small. The buyer said it was an unauthorised transaction, which I believe is complete **bleep**, he left positive feedback the following week and the dispute was that he didn't authorise it, not that he didn't receive it, but since I couldn't prove postage, as per Paypal's rules, it was my loss, and lesson learned.

So my second chargeback which came a week after the previous one, was a digital download Xbox game code. The buyer purchased, paid and sent a message in poor English asking me to send the code to his email address or via ebay. I responded, sending it to both.

This chargeback is also, in my opinion, a scam as the guy lives in Europe, wants the chargeback paid in Euros, and his name and email address are the same that he used back in December when he purchased the code and requested I send it.

So this time I had all the proof. All the ebay messages from him and myself, the email, all showing he had possession of the download code this whole time and that he got what he paid for.

And yet...Paypal still refunded him and charged me, including the $15 fee. Again. WHY!?

They said my proof of shipping could not be verified. BY WHOM!? I SENT THE CODE. THAT'S THE ITEM.

What!?!?!?