Please don't get me wrong, I appreciate the help I have been given.  I was unable to figure out how to phone ebay, thought that was what I was supposed to do, I clicked on Have a Chat or some such thing and found I was typing to an ebay rep.  They told me pretty much what I had already been told, only difference was they then sent me an email of the conversation, which I was able to send to my buyer.  Explained how to go about changing the feedback much better than I could have with just a feedback revision request.  Seems she understood it all and the feedback has now been changed to positive, hopefully the stars have been as well.

Once again, thank you for your help. I do appreciate it.

Wilma.