Hey,

Yesterday I received a message from Ebay:

"Hello lls_aus,

Further to our warning initially sent, we've determined that you still are not following our Third-party fulfillment policy. As a result, your selling privileges have been restricted for 14 days.

For more information on this policy, please go to:
https://www.ebay.com.au/help/policies/selling-policies/third-party-fulfilment-policy?id=4718

Regards,
eBay"

My partner called them and they said we were providing our client's information to a third-party. We are drop shippers and dropshipping is allowed o Ebay, so It doesn't make any sense.

After that, I tried myself call them. This time the attendant told me we were providing misleading information to our clients like invoices or packing lists with other companies name. I told them I could provide all the invoices under our company's name but she said they had done an "investigation" and they found out that. I then asked how could they know what my clients were receiving and again she goes with the "investigation".

Today I called my TWO and only suppliers and they DON'T send any information at all in the parcel.

Does anyone know how to get this sorted? Ebay customer service doesn't seem to be able to help a lot.

Thanks.