lm looking for help with a reply to two nuetral feedback l have recieved.

The first one was a couple of weeks ago , l have sold a body for a reborn doll kit , l recieved a nuetral as customer stated they recieved arms ,legs but no head or body, the listing was only for a body,so they didnt recieve any arms or legs.

Today l recieved a nuetral because they didnt read the listing properly and thought they were buying a completed doll.

Could others please look at these listings and give me ideas how l can make it any more clear what they will be recieving.

Thanks

Carol