Hi, thanks for the advice.

I wasn't at all happy about receiving the same email.

I was going to cave and go with the 30 days but I am not happy with having to wait that long to find out if the person has a problem with my item or not.

I had 3 days up, more than enough time to discover if the item was damaged in transit or not as described and start the returns process.

30 days would be reasonable on something electrical maybe, but even then, if it isn't going to work you will find out pretty quick.

After reading that I am not alone in being very dissatisfied with the new policy I will go with the no returns for now, I spent the day adding reassurance to each of my listings so hopefully buyers won't be put off by my choice.

Jenny