Obviously in some, maybe even most, cases Fastway are OK. However my current, ongoing, experience with them leaves me thinking they are incompetent and without any customer focus. Come tomorrow I will have been waiting 2 weeks for a parcel to come about 40km. Chasing it up with their customer support, who are offshore, has been frustrating to say the least. Four days ago the tracking system had it down for delivery that day (a Friday) so I stayed in all day. No surpises it didn’t arrive and the next tracking entry was that it would be delivered next day. Being the weekend I didn't think that likely - perhaps Monday, but still no show and zero action when chased up yet again with customer support.