Hi all, 

first of all pardon me if this question has been asked and answered but i'm a long time buyer, new seller. 

My issue is that i am currently being charged $1.65 for a new fixed price listing, even though i have 40 free listings per month. At the moment i only have 21 active listings, So i'm pretty sure i didnt exceed the quota. Not only that, on my 40 free listing promo overview, it still shows i am "Eligible", Used 0 Left 40. The items i am listing are under men's fragrances, which i believe is not in the excluded categories as well. 

Everything worked well in June and July, however the issue starts in August. Before the item is finalised, there will be a $1.65 fee before the final step (which changes to free if i select auction but since the free listing is for either type, this shouldn't happen). I talked to a few eBay staff through chat and i seem to get a fairly generic "it is a known issue", "no time frame of fix" and "we will credit you the listing fee" replies. I thought this issue will go away once the September promo period starts but it's still there. 

My invoice for August was creditted once i chat with a staff, but i find it annoying having to spend a good few minutes actively asking for a credit for something that shouldnt happen to begin with, especially when there wasn't any issues early on. Not only that, i worry that there will be a time when they decided to decline my credit request and i'm stuck with 

So really my question is

1. Does anyone face this issue as well, or am I the only one due to some incorrect settings? 

2. Is there any communication from ebay about this issue to anyone affected as well? 

Thanks in advance!

Brendan