@beli_bond,

Within the dispute, have you posted the information that confirms the item has arrived? (Tracking number, link to AP's tracking details showing it's arrived...?)

You may also want to get in touch with eBay via eBay's "Have us call you" option which is by far the best way to get in touch with eBay. (Emails are useless, for a number of reasons, but primarily because the responses, when they are finally sent, are bot-generated. Chat is useless for anything that isn't straightforward, since the eBay chat CS reps are the lowest-run and least empowered to act, and their responses are based on script snippets made up of eBay's various policies. Phoning eBay yourself is better, but the CS reps manning the eBay phone number are also limited in what they can do. The most well-informed eBay CS reps, who are most able to listen to individual requests or stories and understand them, and who are able to overturn automatic decisions in some cases and are able to act based on individual circumstances, anecdotally are the eBay CS reps available through Have Us Call You.)

eBay say: We'll call you at the phone number registered to your account, or you can enter a different number.

We’re available from 8am to 10pm AET, 7 days a week.

EDIT: Padi, you have the super-speed of someone who's faced down llamas and alpacas!