I'm not sure if I'm going to get burned here...

I've had a rather frustrating buyer start a return request for a ($100+) item, claiming item was not as described because the actual colour looks darker than it did on her computer screen. I do not accept returns for buyers remorse, but as she has chosen to use the return process and claim NAD I know that I have no choice but to accept it. Which is fine, I'm ok with that.

The problem is that the buyer logged into and purchased the item on the US site, even though we are both located in Australia. So now, the return request is processed through the US site (with USPS or UPS as the only postage options)

I called eBay AU and they can't help me, they say I have to call eBay US...

Has anyone else dealt with this issue and how did it work out?