It would appear that your seller authorised the safe drop in this case.

If the seller can not/will not help you all you can do in this case is keep after Fastways.

The big boss is very helpful.....if you happen to get onto him I can guarantee that you will get action.

I recommend ringing their main enquiry line very early in the morning.....he often takes random calls just to see what is going on (the girls manning the phones hate it as it shows them up big time)