Latest hot topic
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 01-10-2012 12:49 AM
Seems that most the topics i read on here recently all have to do with unfair feedbackor defamation.
I personally would hate to see the system change back to sellers being able to leave feedback for buyers again.
When it was the old system i had been bullied by sellers telling me unless 100% positive feedback was left, they would respond with negative feedback for me .
Maybe there is a way that ebay could help smooth the process though.
When i click " Leave feedback " if i click positive then i get the drop downs asking for a comment and then the stars.
Maybe ebay could make a check list of criteria if you click " NEGATIVE " before you are allowed to leave a negative.
1. have you contacted the seller ? YES/NO
2. has the seller contacted you back trying to resolve the issue? YES/NO
3. have you tried to resolve this issue and are at a stand still over resolving it to mutual satisfaction ? YES/NO
4. is it or was it an issue that warranted official action by ebay, such as item not as described / non performing seller etc etc YES/NO
And all along the process if they a YES they can continue till finally being able to leave a NEG , but if they click NO, then more information / recommendations appear.
Like if they click NO i have not contacted the seller. An information box could appear telling them before they leave their NEG to email the seller and wait 3 or 4 days for a response then continue.
Or if they left a NO for has the seller contacted you trying to resolve the issue, a box could appear asking how many days had passed since contacting the seller and trying to leave a NEG, if it is only a day or two, it could remind them that they need to give the seller a couple of more days to reply before leaving a NEG.
To me this would make a buyer slow down for a start, it would make them look at what they were doing and might show that they could be being unreasonable.
I know myself that waiting for something to arrive from ebay is like waiting to get a present for xmas and if it isnt what you expected or took to long or the transaction wasnt right, that it is a emotional issue on the spot, but if you calm down think about things then it doesnt seem as bad as when you first got mad.
Also ebay could have in bold red letters at the top of each auction " Our sellers try hard to make sure you receive your item as soon as possible, and to make this happen please pay as soon as possible and definitely with in 4 (5) days ?????
It just seems that this topic has become very HOT at the moment even though this system has been in place for years now.