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@k1ooo-slr-sales wrote:

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@everard6920 wrote:

It was bound to happen one day, and sure enough ...

 

Buyer opened a case for item not received, and left feedback saying I "ripped them off". I feel that that's borderline defamatory, and I gave them an immediate refund with an apology, and an offer to re-send the item free of charge as a gesture of goodwill (it's under $10 so I don't mind). I'm guessing I have zero chance of having it removed by eBay, even though it's actually not true that I ripped them off? Can only hope for a withdrawal from the buyer?

 

I know it doesn't count towards anything but it stings, and I'm taking it harder than I otherwise would as it's been a rough month.

 

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my advice, seeing as you have the neg anyway, is to refund and put them on your Blocked Bidder List.  Why be out of pocket for two items AND two postages?

 

eBay won’t remove the comment as they will say “that is the buyer’s opinion of the transaction”.  If you have apologised and offered to re-send then they might just be open to making a feedback revision, but I wouldn’t hold my breath.

 

No matter what happens you should put them on your blocked list.

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Agree about the block list - the message in their dispute was that it was a Christmas present for their child that never arrived, and I like to give buyers the benefit of the doubt and it's a cheap item, but ... yeah, you're right. Probably being too nice, considering they didn't even contact me before leaving a really snippy feedback comment.