@everard6920 wrote:
It was bound to happen one day, and sure enough ...
Buyer opened a case for item not received, and left feedback saying I "ripped them off". I feel that that's borderline defamatory, and I gave them an immediate refund with an apology, and an offer to re-send the item free of charge as a gesture of goodwill (it's under $10 so I don't mind). I'm guessing I have zero chance of having it removed by eBay, even though it's actually not true that I ripped them off? Can only hope for a withdrawal from the buyer?
I know it doesn't count towards anything but it stings, and I'm taking it harder than I otherwise would as it's been a rough month.
After 32 feeedback is fairly early, though.
I have had about 4 neutrals in over 4500 transactions, but no negs. It will probably happen, but it is not inevitable.
