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@everard6920 wrote:

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@davewil1964 wrote:

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@everard6920 wrote:

Thank you all for your replies. Very much appreciated. I had a nice cup of tea and have calmed down.

 

I've refrained from replying to the feedback until I'm calmer - but when I do it'll be something factual like "item sent [date], obviously lost in post, buyer fully refunded".

 

I agree - defamatory comments in feedback are against eBay policy. If she'd just said "I never received my item and I'm not happy" - okay, that's fair and I wouldn't be as upset. But to accuse me of ripping her off - which literally means to scam or thieve - is untrue.

 

However, I expect eBay to argue that the buyer felt that way because they paid and didn't receive their item, but worth a shot.

 

Checked her feedback left for others: mostly positives, with a few negatives thrown in, but not enough that eBay would consider it a pattern.

 

Kicking myself because I've had trouble with this postcode before and I usually send EVERYTHING to that postcode via trackable methods, but because it was cheap and a PO Box at the post office, I did not. Ugh.

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If a buyer left me a neg without contact or opening an INR case, which you don't mention happened, they would not get a refund nor a chance to purchase from me in future.

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Yes, they opened a case, as I stated in my original post. I'm not sure if the buyer left the feedback or opened the INR case first, but I responded to the case within 15 minutes and the feedback had already been left. They did not wait for me to reply before leaving feedback. This was the first contact I've had from them, and the transaction is from early December.

 

I refunded because otherwise I get a defect. I don't have tracking.

 

And no. They won't get a chance to purchase in the future.

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I would have definitely contacted eBay if they opened a case that long after the transaction. They only have 32(?) days from the last estimated delivery date.

I had one opened 2 months after purchase. eBay agreed that it shouldn't have happened and closed it in my favour.

The buyer had actually received it, but hadn't opened the envelope, which contained both books they'd purchased. They assumed I'd only sent one. They were very apologetic. And blocked. I have enough hassles dealing with eBay without putting up with numpties.