phorum_junkie - without that service, our business wouldn't be able to sell as much as it does. No drop-shipping involved btw.

We started off with all the stock in my garage and we'd be boxing it up and sending it out each day and it was really the biggest time drain plus it meant I didn't have much of a garage anymore. 

Fast forward two years later and there is no chance I could fit all our stock in the garage even if there was nothing else in it. Some of our iPad compatible tower speakers are 1m tall and 15kg - get a few hundred of those in one order and that's taking up a lot of room just on that one product! I also work full-time elsewhere these days which I wouldn't be able to do if I had to deal with sending out the daily orders. 

We have had very minimal complaints about postage time, if you look at our non-positive feedback it's very rarely to do with postage time (maybe one neutral mentions it iirc) so I don't think it has negatively affected our business so far. The last week has been an abnormality and I'm not 100% convinced we're going to switch companies yet, just want to see what else is out there. All customers who have been getting delayed parcels have had their entire postage costs refunded or otherwise been getting refunds of a similar nature or upgrades to better products in some cases. We'll look after our customers 🙂

I guess you're right - maybe I do waffle a bit!