Regarding AP staffing, I think they were expecting a decrease, not increase, in mail. Impossible for anyone to forecast what came about with so many people losing jobs.

I've moved PO's because my 'go to' one has only had one register open. All the other staff are there mind you, just lolling about behind the scenes getting paid for doing sweet f all. The manager seems to be a bit cranky too. Last thing I need when I'm usually already cranky after a big packaging session lol but found another one close by, very professional, friendly, usher you to a counter when you walk in. Faster for me to get in and out. But post is always on the slow side from WA anyway, so an extra few days wouldn't matter  

I'm not even concerning myself with delivery times. If buyers aren't happy, given the circumstances, they can take a hike