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on 23-04-2020 03:54 PM
Generally speaking our buyers have been patient and plenty of news recently on Australia Post's efforts so you cannot blame anyone when your capacity increases +80% in a matter of weeks...
eBay have added a header when you click on an orders tracking number "Due to the coronavirus outbreak, deliveries may be delayed."
With MyPost you can track your orders easily and can see the drawn out ones and we lodge a support ticket on those ones. Time to step up folks.
When an order arrives we send the buyer a confirmation and we have now added the postal delay.
" Hello and thank you for your purchase. Your order will be mailed in our next business day pick up at 12pm. We will update you when posted. Australia Post have advised they are currently experiencing delivery delays due to a high volume of parcels in their network.
Should you have any questions or problems please get in touch with us.
Regards."