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@tazzieterror wrote:

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@south.coffee wrote:

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With MyPost you can track your orders easily and can see the drawn out ones and we lodge a support ticket on those ones.  Time to step up folks.

 

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You could if Aus. Post were scanning items along the way.  But for the vast majority of both my sales and purchases, after the initial lodgement scan there is nothing until it's delivered - there's no way of knowing how far along the delivery process items are.

 

I had to open up two support tickets with AP this past week for INRs that buyers opened, and AP has evidently been inundated with support tickets - it was a several day wait before hearing back, so that time must be spent reassuring your buyer you're trying your best to get an update for them.

 

Despite those complaints, I'm grateful we still have a functioning postal service - I have a friend in Perú who was selling online, but has had to stop as their postal service has been shut down - there's no way yo send anything now.

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You're doing better than me. I opened a case last Thursday. No response. Kicked it onto their Facebook page today and got an instant, and I mean instant, form response that it would take at least 2 days for them to look at it.

Which means I'll have to refund the buyer as they've been waiting a month already.