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@davewil1964 wrote:

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@tazzieterror wrote:
The two I chased up from earlier this week were posted 27/3, and had been in transit over three weeks at the time the buyers opened INRs. That was from SA to two different parts of WA.

I'd really love to know where the delay is occurring. Within an hour of me opening an AP support ticket for the second one, it suddenly show up in tracking as out for delivery -- probably a coincidence but who knows?

But even after it was delivered I still received an automated ticket response a couple of days later, as if it was still missing. AP's computers evidently aren't talking to each other.

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Mine was posted to WA from ACT on 25 March. Last scan was leaving Sydney on 27/3. It's marked as delayed, but I doubt that is parcel specific. It would have to be a way for them to try to cover their backsides because they cannot cope. I assume they think that will absolve them from responsibility for not fulfilling their contracts.

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Now deemd lost.

They told me to contact the sender, even though I clearly told them I was the sender when I lodged the complaint. Makes me wonder, if they can't even get that right, hard hard they looked. Maybe they reckon it's cheaper to compensate the occasional complainant than to do a proper search.

I can understand delays, but with the automation of a lot of their mail sorting, they shouldn't be losing things. Mind you, that assumes things get scanned when they should, which certainly doesn't happen all the time.