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@ozpartssale wrote:

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@tazzieterror wrote:

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@ozpartssale wrote:

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18th April buyer opened refund claim.

 

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Just curious, did the buyer open the refund claim before or after you (I presume) lodged your enquiry with Australia Post? I see that both actions occurred on the same date.

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i lodged an enquiry when i realized the buyer did not care about postage delays. the reason for the enquiry was to try and get an update as to when the item would recieve the next scan. the buyer never checked Australia post tracking once, he checked USPS which said buyer preparing item for shipment.

 

I had explained where the delays were from and the reason USPS only picks up the tracking once the inbound manifest is scanned. He did not care he did not want the item anymore he demanded i refund him, as i understand he does not have access to his refund yet as it is showing onhold because i blocked my bank account, which i will continue to do so until this is resolved. 

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Once again...did the buyer open the refund claim before or after you lodged your enquiry with Australia Post?