Exactly right..I'm nice until their not..then it's gloves off..I had Ebay remove 2 negs in  2 months because of ludicrous buyers No matter how you try to explian something rational to them it falls on deaf ears.....I had one yesterday email me askin why her items havn't arrived yet  after only 1 day over delivery date and where are the tracking numbers....duh...Free postage with a tracking number Seriously.... Some are oblivious to whats going on around them..The saying the customer is always right is the biggist load of **bleep** ever uttered...