Local shipping being charged when it is set at FREE

jesbica19
Community Member

on ‎27-06-2020 11:00 PM

The last 2 orders that have come through have been charged with shipping when I have set ALL my items at free shipping within Australia... on my screen when i go to my store everything says free shipping but when they are $4 is charged! I don't understand why and am worried that I am losing customers.. Can anyone help??Screen Shot 2020-06-27 at 10.28.42 pm.png

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davewil1964
Community Member

on ‎27-06-2020 11:05 PM

Was it only for Express postage?

 

I suspect your items are eligible for eBay Plus. In which case the buyer gets postage free and eBay chip in $4.00 towards express postage.

 

For further information, it might pay to keep up with eBay policies.

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davewil1964
Community Member

on ‎27-06-2020 11:06 PM

And $12.50 seems a bit excessive as the difference between standard and express.

danieh_6
Community Member

on ‎27-06-2020 11:37 PM

So just to clarify its eBay charging them, not like AusPost?
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imastawka
Honored Contributor
In response to davewil1964

on ‎28-06-2020 12:46 AM

@davewil1964 wrote:

And $12.50 seems a bit excessive as the difference between standard and express.

Certainly does.

 

Also Australia Post not guaranteeing Express Post these days.

dontmissthese
Community Member

on ‎29-06-2020 08:56 AM

jesbica19, to clarify, are your buyers being charged $4.00 for postage when they make a purchase ?

If so then eBay Plus would have nothing to do with it as any extra postage charge would be added to your account and not

to the buyer's purchase price.

Best contact eBay as you are right about buyers being put off at seeing a $4.00 postage charge when it is supposed to be free.

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