Tazzie, to the best of my knowledge, eBay chat is still the only contact method for eBay Customer Service... for most circumstances.

There is still (apparently) phone support if the problem is to do with account security.

               Need more help?

          📱  Call us                📱  Have us call you

                          x min wait time                x min wait time

I would not recommend using such phone options for non-account-hijacked issues, though. I imagine the CS reaction would be less than impressed, like a tiger ripping its claws through velvet.