Yes it is Australia Post, where they sell the click and send satchells, and the majority of their poor DSRs and their negatives are from disgruntled aust post customers who think it is smart to take there grievances out on the ebay site.

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I have just looked at their first page of neg feedback (that is 200) and most (not just a majority) of the negs are for poor quality items, faulty items and overly long postage times or not receiving items purchased from the ebay store.

Sure there are a few stating that click and send is "crap" which is obviously nothing to do with this ebay store.