All orders I made arrived in 3 business day. (NSW)   They received about 2,700 feedbacks last one month and less than 10 negative and less than 40 neutrals. Most of customers seem to be happy.

You don't think that....just quietly 😉

...syrups............

this particular seller could expect to deal with mostly....wait for it.......... other sellers??? (given their almost sole product line?)

Sellers, who are much more aware of the consequences of low dsrs and negative feedback (think seller sympathetic) and are more likely to leave a NEUTRAL rather than a negative

whereas

the rest of us (and I guess the control group for your statement that the feedback ratio is not that bad) get to deal with almost exclusively buyers ( and the odd buyer and seller...oooh a member) who are  anecdotally not nearly as sympathetic as other sellers are and much more likely to go with a straight negative??