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@*tippy*toes* wrote:

Despite having no returns on your listing, she is effectively asking for a change of mind return, which falls under the no returns. If you say no, there's a better than even chance she will then open a dispute for item not as described, and make up some excuse other than the don't fit. Some people will even go so far as to damage an item.

 

I would suggest accepting the return. When the boots arrive back, return the purchase cost only. Change of mind returns, unless otherwise specified, the buyer pays the postage both ways. Try and avoid any situation that could encourage her to open a dispute.

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I agree, that is the path of least resistance (and possibly the better outcome for the seller) but there was no mention of 6 or 6.5 in the listing, only 37.5 so surely that is a moot point

Curious - wouldn't ebay look at the messages (with some prompting from the seller) if the buyer opened a dispute and clearly see that she wanted a change of mind return because they didn't fit - no mention of damage in that message

Sometimes there is advice that buyers should ask questions first and other times it's sellers should give in to buyers. Selling seems to be a hard gig these days!