Supernova you make no sense what so ever! Please refer to the original post; "There was no email to discuss their concerns, just straight to the negative feedback!"

Most fair replies included here seem to have read the first - Conclusion is drawn based on the original post.

"Sheepishly admitting that they try charging too much" - what exactly are you on about? No postal officer is going to admit that they tried to charge you too much, it is quite black and white with Australia post, as they are highly regulated and the stuff there just follows the rules and regulations set in place. Have you thought maybe ' this 200km travelled' example given is a bit much?

Stick to the the facts and try to think outside that little cosy square of yours!